Avoid the most common cause for Exchange D/R- Part 1: Correctly configure your File System (File level) anti-virus on Exchange Server 2003

As professionals out there know, improperly configured File Level (File System) Anti-Virus Software is the cause of an inevitable Exchange Server Crash.

Now we all know File-Level Anti-Virus is a necessity on ALL servers in your environment, so how do we ensure we deploy it on our Exchange Servers in a way which will not affect the performance / reliability of our Exchange Servers & still maintain the desired level of security on our network?

The answer is two fold & relatively simple, even if not regularly / correcly implemented in most environments.

1. Implement Exchange Aware Anti-Virus Products to Monitor & Secure your messaging environment
2. Implement File Level Anti-Virus with the correct exclusions set

Both products can seemlessly co-exist since they use different methods for scanning & scan different portions of data.

In this article I will address the File Level AV exclusions since the reliability of your Exchange Server is directly impacted by the same.

The following is a list of Exclusions which need to be set at the Directory, File Extension & Process level with preference given to the Directory & Process levels over & above the Extension level.

Exchange Server 2003

Set Directory Level Exclusions for:
  • Folders Where the Exchange Databases Reside (Default Path: \Exchsrvr\MDBData)
  • Folders where the Exchange Streaming Transaction files reside (Default Path: \Exchsrvr\MDBData)
  • Exchange MTA Files (Default Path: Exchsrvr\MTAdata)
  • Message Tracking Log files (Default Path: \Exchsrvr\Server_Name.log)
  • SMTP Virtual Server folders (Default Path: \Exchsrvr\mailroot)
  • Site Replication Service Folders (Defailt Path: \Exchsrvr\srsdata)
  • IIS System Files (Default Path: %SystemRoot%\System32\Inetsrv)
  • Internet Mail Connector Files (Default Path: \Exchsrvr\IMCData)
  • Path to the Storage Group Log Files (Default Path: Default Path: \Exchsrvr\MDBData)

Set the Process Exclusion for the following Exchange Processes:

  • Store.exe
  • MAD.exe
  • W3WP.exe

Set the File Exntension Exclusions for the following:

  • *.edb
  • *.stm
  • *.chk
  • *.log

With the above Exclusions set, your AV software will not be able to "Tamper" with the day to day function of your Exchange 2003 Server, causing it to Fall-Over & the possibility of a lengthly restore procedure with risk of data-loss.

 

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